Last updated: October 15, 2026
These Terms of Service govern your access to agenaagency.shop and your use of website content provided by AGENA LLC ("AGENA," "we," "us," or "our"), which uses the agency brand AGENA AGENCY. A signed proposal, statement of work, order, or separate service agreement may contain additional terms for a specific engagement. If an accepted service agreement conflicts with these website Terms on the scope, fees, deliverables, billing, cancellation, or ownership of work, the service agreement controls for that engagement to the extent stated in it and permitted by law.
1. Website use
You may use this website for lawful purposes and to learn about AGENA's services or contact us. You must not use the website to violate law, infringe another person's rights, interfere with website operation, attempt unauthorized access, distribute malicious code, or submit information you are not authorized to share.
2. Inquiries and service engagements
Submitting an inquiry or requesting an audit does not, by itself, create a client relationship or require AGENA to provide paid services. An engagement begins only when the relevant proposal or service agreement is accepted by the parties or otherwise formed in writing.
The services, deliverables, timetable, responsibilities, fees, assumptions, and any exclusions for a specific engagement will be described in the applicable proposal, statement of work, order, or agreement. AGENA's service offerings may evolve over time; website descriptions are general information and do not override a written scope of work.
3. Fees, payments, and advertising spend
Fees, payment due dates, billing frequency, renewal terms, taxes, late-payment consequences, and any setup or pass-through costs must be stated in the applicable written agreement or invoice before the client accepts the engagement. The current information supplied for this draft does not specify a universal price list or billing schedule.
The written agreement must also state whether the client pays media spend directly to advertising platforms or whether AGENA is authorized to handle any platform payments on the client's behalf. Do not treat an agency service fee as including advertising spend unless the applicable agreement says it does.
4. Client responsibilities
Clients are responsible for providing accurate information, timely approvals, lawful and properly licensed content, and the access or permissions reasonably needed for the agreed work. Clients remain responsible for the truthfulness and legality of their products, services, offers, claims, landing pages, privacy notices, and business practices unless a written agreement expressly allocates a specific task to AGENA. Clients must promptly notify AGENA if access permissions change or information supplied for a campaign becomes inaccurate.
5. Third-party platforms and outcomes
Marketing work may involve platforms and providers such as Meta, Google, TikTok, Shopify, analytics providers, or other third parties. Their services are subject to their own terms, availability, rules, fees, and decisions. AGENA does not control third-party platform approval, account suspensions, algorithm changes, reporting systems, outages, or policy enforcement.
Marketing performance depends on factors beyond AGENA's control. Unless an accepted written agreement expressly states otherwise, AGENA does not guarantee a specific quantity of traffic, leads, sales, revenue, profit, ROAS, cost per acquisition, advertising approval, or other result. See the Results Disclaimer for additional information.
6. Intellectual property and work product
The website's text, design, branding, and other content are owned by AGENA or used with permission, and may not be copied or used commercially without permission except where law permits. A client's content remains subject to the client's rights and the permissions it grants.
Ownership and licensing of campaign assets, creative work, reports, templates, data, and other deliverables created during a paid engagement must be specified in the relevant written agreement. Neither this website nor an inquiry alone grants a client ownership of AGENA's pre-existing tools, methods, templates, or know-how. AGENA will not represent a client as a customer or publish identifiable client results as a case study unless it has an appropriate basis and permission where required.
7. Confidentiality and privacy
Each party should handle confidential information received from the other with reasonable care and use it only for the engagement or other agreed purpose, subject to the terms of any separate confidentiality agreement. The way AGENA handles personal information is described in the Privacy Policy and Cookie Policy. Clients should not send passwords or unnecessary sensitive personal information through the public inquiry form.
8. Suspension and termination
The duration of a paid engagement, the right to suspend services, termination grounds, notice periods, and consequences of termination must be set out in the applicable written agreement. Nothing in these Terms creates a general right to terminate a fixed-term engagement immediately or promises a refund where the applicable agreement or law does not provide one. See Refunds & Cancellation and review the relevant service agreement before committing.
9. Website availability and disclaimers
We aim to keep the website available and accurate but do not promise uninterrupted operation or that every page will always be free from errors. Website content is provided for general informational purposes. To the extent permitted by law, the website is provided without warranties that cannot be impliedly excluded. Nothing here excludes a warranty, remedy, or liability that cannot legally be excluded or limited.
10. Liability terms require confirmation
The business information supplied for this draft does not include an agreed liability cap, allocation of certain losses, or indemnity terms for paid engagements. Any limitation of liability for a service engagement should be set out in the written service agreement and reviewed for enforceability. Nothing in these Terms is intended to exclude liability that applicable law does not permit a business to exclude.
11. Governing law and disputes — confirmation required
The governing law, court venue, and any mediation or arbitration process have not been specified in the information provided for this draft. Before publishing, AGENA must confirm the intended governing law and dispute venue and obtain appropriate legal review. A signed service agreement may address disputes for that engagement, subject to applicable law.
12. Changes to these Terms
We may update these Terms to reflect changes to the website or our practices. We will update the date above when a revision is published. Changes to the terms of an existing paid engagement will be governed by the applicable agreement and law.
13. Contact us
AGENA LLC — AGENA AGENCY
Address:
12944 Tangerine Blvd
West Palm Beach, FL 33412
United States
Email: info@agenaagency.shop
Phone: +1 (386) 684-1692
Business hours: Monday–Friday, 9:00 AM–6:00 PM