Privacy policy

Last updated: October 15, 2026

AGENA LLC ("AGENA," "we," "us," or "our"), using the agency brand AGENA AGENCY, operates agenaagency.shop. This Privacy Policy explains how we handle personal information when you visit our website, submit an inquiry, communicate with us, or work with us.

1. Information we collect

Depending on how you interact with the website and our services, we may collect:

  • Contact and inquiry information: information you enter into a contact or audit-request form, which may include your name, email address, website URL, selected marketing channel, and message.
  • Business and project information: information you choose to provide about your company, objectives, advertising accounts, campaigns, products, or services when requesting a proposal or working with us.
  • Communications and records: messages, proposals, agreements, support requests, and related business correspondence.
  • Technical and usage information: information that Shopify, the browser, or other enabled website tools may process, such as IP address, device and browser information, log data, pages viewed, referring pages, approximate location, and interactions with the website.
  • Payment or transaction information: if you purchase services through a payment or billing provider, that provider may process payment details. Do not send full card numbers or banking credentials through a general inquiry form.

The precise information collected depends on the fields, Shopify settings, apps, and tracking technologies actually enabled on the website. We do not intentionally request sensitive personal information through the general inquiry form.

2. How we use information

We may use information to respond to inquiries; assess whether our services may fit your needs; prepare proposals; communicate with prospective or existing clients; provide services under an agreement; operate, maintain, troubleshoot, and secure the website; keep business records; detect fraud or misuse; comply with legal obligations; and establish, exercise, or defend legal claims.

We use information for analytics or advertising measurement only where the relevant tools are enabled and their use is permitted under applicable law and the choices or consent required from the visitor.

3. Shopify, service providers, and disclosures

The website is operated using Shopify. Shopify and other service providers may process information to host and operate the website, secure it, deliver communications, manage client relationships, process payments, or provide analytics and advertising functions, as applicable to the tools we actually use.

We may also disclose information when reasonably necessary to comply with law or legal process, protect rights and safety, investigate misuse, or in connection with a merger, financing, business transfer, or similar transaction. We do not authorize service providers to use information they process for us except as needed to provide their services and as otherwise permitted by law or contract.

Before publishing: confirm the actual installed apps, form provider, email/CRM tools, payment providers, analytics tools, and advertising pixels. Add or remove categories so this section reflects the live site.

4. Cookies, pixels, and similar technologies

Shopify and enabled apps or integrations may use cookies, pixels, local storage, or similar technologies for essential site functions, preferences, analytics, and advertising. The technologies in use depend on your configuration. Please read our Cookie Policy for more information and use the available consent or preference controls where provided. Where applicable law requires consent or an opt-out, we will provide and honor the legally required choice mechanisms.

5. Sale, sharing, targeted advertising, and privacy choices

Certain privacy laws define "sale," "sharing," or targeted advertising more broadly than an exchange of personal information for money. Whether a particular analytics or advertising integration falls within one of those definitions depends on the technology used and applicable law. Where required, we will provide the applicable notice and opt-out mechanism.

You may contact us to ask about, access, correct, or request deletion of personal information we hold about you. Depending on your location and the applicable law, you may also have rights to portability, restriction, objection, or opt out of certain processing. We may need to verify your identity and may retain information where the law permits or requires us to do so. If a particular law gives you an appeal right, you may request a review by replying to our decision or contacting us again at the email below with the subject Privacy Rights Appeal.

Contact: info@agenaagency.shop. Please identify the request and the email address or other information you previously used to contact us. Do not email passwords, full payment-card information, or government identity numbers.

6. Retention and security

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, administering client relationships, maintaining business and tax records, resolving disputes, and meeting legal obligations. Retention periods depend on the type of information and the reason it was collected.

We use reasonable safeguards appropriate to the information and our operations. No website, transmission, or storage method can be guaranteed to be completely secure. You should avoid sending sensitive information through a general contact form or ordinary email.

7. International processing

AGENA is based in the United States. Shopify or other service providers may process information in the United States or other locations where they operate. Where applicable law requires safeguards for an international transfer, the required safeguards should be used.

8. Children

This website and our agency services are not intended for children under 13, and we do not knowingly ask children under 13 to submit personal information through the inquiry form. If you believe a child has sent us personal information, contact us so we can review and address the request as required by law.

9. Third-party websites

Our website may link to websites or platforms operated by others. Their privacy practices are governed by their own notices and settings, not this Policy. Review their privacy information before providing information to them.

10. Changes to this Policy

We may update this Policy when our practices, website, service providers, or legal requirements change. The "Last updated" date indicates the date shown on this page. Material changes should be reflected here before they take effect where required by law.

11. Contact us

AGENA LLC — AGENA AGENCY

Address:
12944 Tangerine Blvd
West Palm Beach, FL 33412
United States
Email: info@agenaagency.shop
Phone: +1 (386) 684-1692
Business hours: Monday–Friday, 9:00 AM–6:00 PM